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The casino has refunded the player due to a bug in their deposit limit feature, and the complaint was closed as "resolved". The player from Germany deposited money into the casino, which was deducted from their account but not credited into the casino account. The player from Germany has deposited money into casino account but the funds seem to be lost. When you want to withdraw money from your account at GetSlots Casino, you can do so by using card payments or your crypto wallet.
Player’s large withdrawal got delayed due to account verification issue.
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- The player from Australia encountered a glitch in the casino where his winnings don’t match the game history in the casino.
- The player had provided the necessary documents to the casino and had cooperated fully with the process.
The issue was resolved when the casino decided to refund her winnings while keeping the account closed due to suspected fraudulent activity. The player was requested to provide the necessary information for the refund process. The complaint was then marked as ‘resolved’ by the Complaints Team. The issue was resolved after the player provided the necessary documentation, and the casino accepted paper bank statements, allowing the player to submit a withdrawal request. The withdrawal requests were processed, and the player successfully received his funds. The player from Greece faced difficulties withdrawing his winnings after his account had been closed, allegedly due to inquiries that suggested he was a gambling addict.
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The player later informed us that the withdrawal was processed, therefore we marked the complaint as resolved. The player from Quebec had requested a withdrawal prior to submitting his complaint. After communicating with the Complaints Team, the player confirmed that the casino had made the first payment and he had planned to continue withdrawing. The player later confirmed that all his winnings had now been paid. The issue was successfully resolved with the casino having paid out the www.qld.gov.au player’s winnings in full.
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